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Better Surf...than Sorry and Surfer Baby Policies
 

Satisfaction Guaranteed

Returns and Exchanges

Surfer Baby / Better Surf..than Sorry strives for 100% customer satisfaction. We’ll be happy to exchange or refund your purchase with  Surfer Baby / Better Surf...than Sorry .Return/exchange policy of 15 days from day of purchase. If you have any questions or concerns regarding your return or exchange, please contact us prior to returning your item(s) by email or by calling us at 1-619-564-7873, Monday to Friday from 9 AM to 5 PM PST (Pacific Surfer Time)

Jewelry Returns: Jewelry items are custom made. Please be sure to order the correct sizing. There is a $15 re-stocking fee in order to complete your exchange and send it to the address below along with the product you are returning. Please package return in a padded envelope or box to ensure the return is not lost or damaged

 Shipping times:

We keep most of our products in stock. Items will usually ship within 48hrs unless it is a custom made product (most home décor items).These items will have an estimated ship time in the description.

In the case that an item is out of stock or on back order you will receive an email with estimated ship time and/ or alternative choices.

Surf Size may effect shipping times:

 If there is an unusually large swell (10ft+) in the San Diego area you may experience delays in shipping time. You may want to check the surf report to get a better idea of when your order will ship:

Click here for reports
 

Privacy & Security

 Surfer Baby / Better Surf..than Sorry is committed to protecting your privacy. When shopping online or ordering by phone, it is our goal to make your experience safe and secured. Surfer Baby / Better Surf..than Sorry’s  privacy guidelines outline our policies when collecting and using personal information provided by customers.  Surfer Baby / Better Surf..than Sorry’s. is the sole owner of the information collected online and by phone.


Information We Gather

Any account information you supply during registration or during a purchase either by telephone or the internet will be used only to process requested commerce transactions or to contact you regarding a specific transaction.

Surfer Baby / Better Surf..than Sorry  will not disclose your user information to any non-affiliated organization without your consent. However, Surfer Baby / Better Surf..than Sorry may disclose user information to the government and/or third parties when we have reason to believe that disclosure of such information is necessary to identify or bring legal action against someone who may be violating our Terms and Conditions or otherwise causing harm to Surfer Baby / Better Surf..than Sorry or anyone who could be victimized by such activities, and where otherwise required by law or by legal process.

 
Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about a user’s preferences. Our site uses cookies to keep track of your language/country and currency preferences so you don't have to reselect each time you visit our site. We do not store personally identifiable information in your cookie. 
 

Security


Providing a safe and secure environment for your order information is our top priority. Surfer Baby / Better Surf..than Sorry protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology

To further protect your security; we suggest you close your browser window after you have finished your visit, especially if you are using a computer shared by others.

 
Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Surfer Baby / Better Surf..than Sorry, please send an email to orders@bettersurfthansorry.com

 

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